Whether you train here, coach here, or own the place, the answer is here.
Step by step guides for members, coaches, and gym owners. Training and billing, programs and classes, trainers and locations, and moving over from another platform.
Set up your account and ship your first program.
How to set up your Marrow account
Apply to the Founder Cohort, claim your slot, and finish your coach profile.
How to complete Stripe Connect onboarding
Get your payouts wired so athlete payments land in your bank account.
How to write your first program
Open the program builder, lay out the week, and save a template you can reuse.
How to invite your first athlete
Send the invite, watch them onboard, and assign their first program.
New to Marrow as an athlete? Start here.
How to log in with a magic link
No password. Ask for a link, we email it, you tap it, you are in.
How billing works and how to cancel
Your coach sets your price. Cancel any time from your own dashboard.
Refunds, plainly
How to ask your coach for a refund, and what usually happens.
Getting started in your first session
Open the app, log your first set. One button. That is the whole job today.
What happens right after you sign up
Your sign-in link, the ninety second setup, your first program, and where the community is.
Update your card, change your plan, or cancel
For members paying a coach. Where each control lives and what it actually does.
How to switch coaches
Moving your coaching and moving your payment are two separate steps.
How money moves through Marrow.
How Marrow's 8% platform fee works
What the fee covers, when it applies, and how it shows on every payment Marrow processes for you.
How to view your earnings and payouts
Where to find your gross, your net, and the next payout date.
How to update your billing or payment information
Change the card we charge or the bank we pay you out to.
Build programs and assign them to athletes.
Move your practice over from another platform.
How to migrate from Trainerize to Marrow
Export your athletes, programs, and history. Import in one pass.
How to migrate from TrueCoach to Marrow
Export TrueCoach data, map fields, and bring everyone over together.
How to migrate from MyPTHub to Marrow
Pull a clean MyPTHub export and import it into your Marrow account.
How to migrate from TrainHeroic to Marrow
Export your TrainHeroic library and athletes, then import to Marrow.
How the Marrow community is built and moderated.
Run live classes and sell them on demand.
How to record and sell an On-Demand Class
Record a class once, set a price, and let athletes follow along any time.
How to buy and follow an On-Demand Class
Browse the catalog, buy once, and train on your own schedule.
How to turn a live class recording into an On-Demand Class
Teach a class live, then sell the recording afterward.
One calendar for sessions, classes, and open slots.
How your Marrow calendar works
Sessions, classes, and the open slots athletes book, in one view.
How to schedule and run a live class
Set the class, sell tickets or take a package, and teach it.
How to book a class or session with your coach
Pick an open slot or a class, confirm, and it lands on your schedule.
Help athletes find you, without becoming a marketer.
Run a multi-coach gym or studio on Marrow.
How to set up your gym or studio on Marrow
Apply, connect Stripe, and open the gym console.
How to manage trainers in the gym console
Invite trainers, watch the floor, and keep members when a coach leaves.
What your gym pays, and what is included
$500 a month per location, with unlimited trainers and no per trainer fee.
How to add and remove trainers
Invite a trainer, remove one, and what happens to a departing trainer's members.
Adding a second location, and what it costs
Add it yourself from the Locations tab. The price for running it is a separate conversation.