The basics, in plain language.

This is a stub document. Marrow is in founding-period setup. Before any customer signs a paid contract, this page will be replaced with a full Terms of Service drafted by counsel. Founder Cohort applicants will receive the full TOS by email before activation.

Founder Cohort lock and cancellation

Founder Cohort members keep $49/mo + 5% of platform billings as long as their subscription remains active. Specifically:

• Pause: You can pause your subscription for up to 90 days at a time. Pausing preserves your Founder rate. You can pause unlimited times.
• Cancellation: Cancelling forfeits the Founder rate. If you re-subscribe later, you join at the standard Solo Pro rate ($99 + 7%).
• Late payment: 14 days past due is a soft pause. 60 days past due is a forfeit of Founder rate.

Refunds

14-day money-back guarantee on the first month of any tier. After that, monthly subscriptions are non-refundable, but you can cancel anytime to avoid the next charge. Annual prepay is non-refundable after 14 days.

Platform billing and the percentage

The percentage take rate (5%, 6%, or 7% depending on your tier) applies only to client billings collected through Marrow's payment system. If you bill clients independently, only the monthly base fee applies. Marrow does not have access to revenue collected outside the platform.

Coach migration and member data ownership

For Solo Pro and Founder accounts, the coach owns the relationship with their clients. For Studio and Teams accounts, the gym owns the member relationship at the platform level, and individual coaches operate under that gym's account. When a coach leaves a gym, members remain with the gym. Coaches retain a copy of their own programming work. This will be detailed in the full TOS.

Acceptable use

Don't use Marrow to harass clients, distribute illegal content, or violate health practitioner regulations in your jurisdiction. We reserve the right to suspend accounts that misuse the platform.

Liability

Marrow is a coaching infrastructure platform. We are not a medical provider. Coaches and gyms are responsible for the legal compliance of their training relationships with their clients. Marrow's liability is limited to the amount paid by you in the prior 12 months.

Contact

Marrow Fitness LLC
Miami Beach, FL
hello@marrowfitness.com