Disconnect Stripe, close your account, or both. Here's the flow and what happens to your athletes when you do.

To revoke Stripe Connect

Ask us to revoke it

There is no disconnect button in Marrow yet. Message us from the contact page and we will revoke the connection for you and confirm when it is done.

When you disconnect Stripe:

  • Marrow stops taking new payments on that Stripe account.
  • Nothing is paused or cancelled. Subscriptions your athletes already have stay on that Stripe account and keep billing there.
  • To stop those subscriptions, cancel them in your Stripe dashboard. Refunds for those payments are made in Stripe too, because Marrow can no longer reach that account.
  • Your Stripe payout history stays inside your Stripe dashboard. We don't delete it.
  • Your Marrow account stays open. You can still log in, write programs, and message athletes. You just can't accept new payments until Stripe is reconnected.

To reconnect later, open your coach dashboard and press "Finish setting up Stripe" to run the Stripe Connect onboarding again.

To close your Marrow account

Settings » Account » Close my account

From your coach dashboard, go to Settings » Account. Scroll to the bottom. Hit "Close my account." The flow asks you a couple of questions before confirming. We'd rather understand why you're leaving than not, but the questions are optional.

When you close your account:

  • Every active athlete subscription on your Stripe account, and on any Stripe account you switched away from, is set to cancel at the end of the period the athlete already paid for. They keep that time and are not charged again.
  • Nothing is refunded. If you want to refund an athlete, do it before you close.
  • Marrow does not message your athletes about the close. We recommend telling them yourself before you confirm.
  • Erasure starts no sooner than 30 days after you confirm. Until then, you can ask us to undo the close.
  • Your public coach profile is taken offline. Search engines re index over the following weeks.
  • After the 30 days, we erase your personal data. What is deleted and what is kept is on our account deletion page.
To export your data first

Settings » Account » Export my data

Before closing, you can export everything. Hit "Export my data" in Settings » Account. Marrow generates a ZIP with your programs, athlete records, training history, and messages in standard formats. We email you a download link when it's ready, usually within an hour.

The export is yours. You can keep it for your records, or use it to bring your data to another platform.

If you're moving to another platform

Tell us where you're going

If you're moving your practice elsewhere, drop a note to support@marrowfitness.com. We'd rather lose well than poorly. If something about Marrow drove the decision, we want to know.

Athletes keep their accounts When a coach closes, athletes keep their own Marrow accounts and data. They can sign up with a different coach on Marrow or export their own history and leave. Their information is theirs.
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