Your app is not listed? It does not need to be. Any spreadsheet with a name and an email for each person comes across the same way.
Jump to If you coach or If you own a gym.
If you coach
Download your client list from your old app
Download your client list from your old app as a spreadsheet (CSV), or put it into one yourself with a header row. An Excel file works too.
Every person needs a name and an email address.
Open the importer in Marrow
Sign in to Marrow. On your dashboard press Migrate all, then Open the importer.
Or go straight to it: Bring your roster across.
Drop the file in
Drop the file on Drop your client list here, or press Choose a file. Upload it exactly as it downloaded. A CSV or an Excel file both work.
If Marrow cannot tell which column is which, it asks. Pick the email, the name and anything else you want, then press Read what is in this file. A column you do not pick is not imported.
Check the preview, then import
Marrow shows What will land: which column it used for each thing, and every row that will not come across, with the reason.
A column wrong? Press Change which column is which. When it looks right, press Import these people now.
Stop the old billing, then invite
Importing moves people, not payments. First pause or cancel every subscription you still bill on your old app, and check that no new charge fires.
Then, under Invite the people you just imported, set What they pay you each month and press Send their invitations. Each client gets one email from you, sets a password, enters a card at your price, and is in.
Anyone who paid through their phone's app store has to cancel that themselves, from their phone. Tell them before you invite them.
Send your clients this three step page so they know what to expect.
What moves, and what stays behind
Moves
- Name, email, phone, date of birth, the date they joined you, and what they were on.
Stays behind
- Workout history. Everyone starts with a clean log on Marrow.
- Programs. You build them in Marrow, and your clients are already there to assign them to.
- Videos, messages, progress photos and body measurements. Save what you want before you close the old account.
- Cards and payments. No app hands saved cards to another one.
If something looks wrong
The result lists every row that did not come across, by the row number in your own file. Fix those lines, save, and upload again. Nobody is added twice.
Press Undo this import to remove the people it created. Anyone who was on your roster before is never touched.
Would rather not do it yourself? Hand the whole move to our team and we run it from your files.
If you own a gym
Download your member list from your current system
Put your member list in a spreadsheet with one header row, or download the member report your system gives you. An Excel file works too.
Every person needs a name and an email address.
Open Bring members over
Sign in to your gym console. Open the Grow tab, find Bring members over, and press Open.
Only the gym owner can import. You need at least one coach on your roster first, because every member starts with a coach.
Upload the file
Under The system you use now pick Another system or a spreadsheet. Choose your file under Export file.
If Marrow asks which column is which, match them once and press Use these columns. Marrow remembers it for next time.
Review, then bring them over
The review shows who will be added and anyone listed twice. Nothing is added yet.
Pick the Coach these members start with, then press the button that reads Bring 42 members over, with your own count.
What your members get
Each member gets one email from your gym: Your training moved to Marrow. It takes them to a page where they type their email and press Get me back in, and we set up their password with them. Nobody is charged.
Send your members this three step page so they know what to expect.
What moves, and what stays behind
Moves
- Members: name, email, phone, status, the date they joined, and their membership name.
Stays behind
- Dues, saved cards and billing. They stay on your current system. This import charges nobody and moves no money.
- Attendance history and signed contracts.
If something looks wrong
Nothing is added until you press the button. If the review shows a problem, fix the file and upload it again.
If it stops partway, press the button again. Anyone already brought over is not added twice.
Stuck? Tell us what you are moving and our team will help you finish it.